Screenwest is constantly seeking to improve its services and we welcome your feedback detailing ways we can do this. If you have any suggestions or feedback relevant to the organisation please contact us through one of these channels:
- Complete the Screenwest Feedback Form and email to firstname.lastname@example.org
- Email email@example.com
- Write to us, addressing your letter to: Screenwest Complaints Officer
PO Box 3275
What happens next?
We value your feedback. If you submit a complaint via the Screenwest Feedback Form we will acknowledge receipt of your feedback within five (5) working days and advise:
- details of next steps (ie. assessment and investigation)
- the process timeline (ie. Screenwest will make all reasonable efforts to resolve complaints within 30 working days and will advise if delays are expected)
- a response (ie. outcome including any remedy or resolution proposed or implemented)
Once resolved the complaint will be closed.
For further details on the Screenwest complaints process, please read the Screenwest Complaints Handling Guidelines – Information for Clients.
APPEALS AGAINST FUNDING ASSESSMENT DECISIONS
An applicant can formally appeal to the Screenwest Board for reconsideration if they disagree with an assessment decision made by Screenwest.
Before lodging an appeal please discuss your concerns with your program contact. They will raise your concerns with the appropriate Screenwest staff.
Appeals should be directed in writing to the Chief Executive, Screenwest and must be lodged within 10 business days of receiving written notification of the assessment decision. An acknowledgement letter will be forwarded to you within five business days of Screenwest receiving the appeal.
The appeal will be considered at the next Screenwest Board meeting, and you will be notified of the outcome of the appeal in writing within 10 business days of that Board meeting.
ASSISTANCE FOR PEOPLE WITH DISABILITY
Screenwest is committed to supporting people with disability.
Information can be provided in alternative formats (large print, electronic or Braille) upon request. If you require special assistance in preparing your application, please contact Screenwest.
Family, friends, mentors and/or carers can attend meetings with you.
If you are deaf, or have a hearing or speech impairment, contact us through the National Relay Service (NRS).
For Speak and Listen users, phone 1300 555 727 then ask for (08) 6169 2100.
Internet relay users should connect to the NRS and enter for (08) 6169 2100.
INTERPRETING ASSISTANCE IN LANGUAGES OTHER THAN ENGLISH
For interpreting assistance in languages other than English, telephone the Translation and Interpreting Service on 13 14 50.
PRIVACY OF CUSTOMERS AND EMPLOYEES
Screenwest is committed to safeguarding the privacy of its customers and employees. Screenwest will only collect personal information from its employees, suppliers and customers ethically and lawfully.
Any personal information collected by Screenwest should only be used for the purposes for which it was collected. Personal information shall not be disclosed to other employees, unless that information is required to perform their jobs and shall not be disclosed to third parties without the permission of the owner.
Unless otherwise stated, the copyright in all materials displayed on this website is owned by Screenwest or used under licence. Under the Copyright Act, you may be entitled to make limited copies of information on this website for the purposes of private study, criticism or review.
You may not use or reproduce any copyright material on this website for any other purpose without Screenwest’s written consent.
Please direct requests for permission to use any copyright material on this website to the Screenwest Communications Manager.