Feedback

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FEEDBACK

Screenwest is constantly seeking to improve its services and we welcome comments on ways we can do this. If you have any suggestions or feedback about our services please contact us through any of the following methods:

What happens next?
We value your comments. If you have submitted a complaint, reasonable efforts will be made to resolve complaints as quickly as possible. Where possible, complaints will be resolved in a maximum of thirty (30) working days.

For further details on the Screenwest complaints process, please read the Screenwest Complaints Handling Guidelines – Information for Clients.

APPEALS AGAINST FUNDING ASSESSMENT DECISIONS

An applicant can formally appeal to the Screenwest Board for reconsideration if they disagree with an assessment decision made by Screenwest.

Before lodging an appeal please discuss your concerns with your program contact. They will raise your concerns with the appropriate Screenwest staff.

Appeals should be directed in writing to the Chief Executive, Screenwest and must be lodged within 10 business days of receiving written notification of the assessment decision. An acknowledgement letter will be forwarded to you within five business days of Screenwest receiving the appeal.

The appeal will be considered at the next Screenwest Board meeting, and you will be notified of the outcome of the appeal in writing within 10 business days of that Board meeting.

ASSISTANCE FOR PEOPLE WITH DISABILITY

Screenwest is committed to supporting people with disability.

Information can be provided in alternative formats (large print, electronic or Braille) upon request. If you require special assistance in preparing your application, please contact Screenwest.

Family, friends, mentors and/or carers can attend meetings with you.

If you are deaf, or have a hearing or speech impairment, contact us through the National Relay Service (NRS).

For Speak and Listen users, phone 1300 555 727 then ask for (08) 6169 2100.

Internet relay users should connect to the NRS and enter for (08) 6169 2100.

INTERPRETING ASSISTANCE IN LANGUAGES OTHER THAN ENGLISH

For interpreting assistance in languages other than English, telephone the Translation and Interpreting Service on 13 14 50.

PRIVACY OF CUSTOMERS AND EMPLOYEES

Screenwest is committed to safeguarding the privacy of its customers and employees. Screenwest will only collect personal information from its employees, suppliers and customers ethically and lawfully.

Any personal information collected by Screenwest should only be used for the purposes for which it was collected. Personal information shall not be disclosed to other employees, unless that information is required to perform their jobs and shall not be disclosed to third parties without the permission of the owner.

COPYRIGHT

Unless otherwise stated, the copyright in all materials displayed on this website is owned by Screenwest or used under licence. Under the Copyright Act, you may be entitled to make limited copies of information on this website for the purposes of private study, criticism or review.

You may not use or reproduce any copyright material on this website for any other purpose without Screenwest’s written consent.

Please direct requests for permission to use any copyright material on this website to the Screenwest Communications Manager.